RETURN AND REFUND POLICY

Thank you for shopping with OOBBLERS Shoes! We want you to be completely satisfied with your purchase. If you are not satisfied, please read our Return and Refund Policy below to understand how returns and refunds are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: You must request a return within 15 days from the date of delivery.
  • Condition: The shoes must be unused, unworn, and in the same condition as when you received them, including the original packaging and any tags still attached.
  • Non-Sale Items: All returns must be for full-priced items. Sale or clearance items are not eligible for return unless they are defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

 with your order number and the reason for the return.

  1. Return Authorization: You will receive a Return Authorization (RA) number and return instructions. Please ensure that the RA number is clearly written on the return package.
  2. Ship the Item: Pack the shoes securely in their original packaging and send them to the provided address using a traceable shipping method. You are responsible for return shipping costs unless the item is defective or damaged.

3. Exchanges

We currently do not offer direct exchanges. If you would like to exchange your shoes for a different size, style, or color, please return the original item for a refund and place a new order for the replacement item.

4. Refund Process

Once we receive and inspect the returned shoes, we will process your refund according to the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow [insert number of days] business days for the refund to be processed after we have received the returned item.
  • Refund Amount: Refunds will include the price of the shoes. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide a prepaid return label for you to send the product back, and we will issue a full refund or send a replacement, depending on your preference and product availability.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Shoes that have been worn or used
  • Customized or personalized shoes
  • Final sale items or promotional items marked as non-returnable

7. Late Returns

Returns requested outside of the [insert number] day return window are not eligible for a refund. If your return is received after this period, the item will be sent back to you at your expense.

8. Shipping Costs for Returns

  • Return Shipping: You are responsible for the cost of return shipping, except in cases of defective or incorrect products.
  • Original Shipping: Original shipping fees are non-refundable, unless the return is due to a mistake on our part 

9. International Returns

For international orders, please note that you are responsible for return shipping costs, customs fees, and any other taxes associated with returning the product. We recommend using a trackable shipping service to ensure the item reaches us safely.

10. Changes to the Return & Refund Policy

OOBBLERS Shoes reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page, and the revised date will be updated accordingly.


  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]